Tuesday, 21st May 2019 [ 11:42:16 AM ]
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Client Charter

  • To send the Consultant Appointment Document to the Law and Prosecution Department within 3 months from the date of the Letter to Begin Work.

  • To send the Development Order Application to the One Stop Centre (OSC) within 3 months from the date of Design confirmation by DBKL’s Top Management.

  • To provide the Tender Document within 3 months from the date of the Planning Confirmation (Development Order)

  • To send the Contract Document to the Law and Prosecution Department within 2 months for the conventional tender from the date of contract price adjustment confirmation from the Quantity Surveying Department.

  • To send the certificate of payment to the Finance Department within 5 working days from the date of receiving the certificate of payment from the Quantity Surveying Department.

  • To monitor the projects once a month at the deparment level.

  • To evaluate the Contractors Performance Report twice a month.

  • To ensure that actions are taken regarding all complaints of damages that involves lives and property within 24 hours after the complaints are received.

  • Actions will be taken on all damages within three (3) working days after complaints are received with exception of emergencies.

  • To ensure that bills, invoices and certificates of payment are sent to the Finance Department within ten (10) days from the date received and valuated.