Saturday, 18th January 2020 [ 4:48:17 PM ]
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Client Charter

  1. Issue a Building Plan Approval within 7 days from the date of full compliance with the terms of the approval.

    1. Issue a Permit under By-Law 17 for small and medium-sized residential (Internal Partition) applications within 5 days from the date of full compliance.

    2. Issue a Permit under By-Law 18 for temporary construction applications at construction sites within 5 days from the date of full compliance.

  2. Conduct site visit for construction monitoring within 3 months after issuance of Building Construction Approval (KMB).

  3. Issue a license support letter within 14 days after all conditions have been fully complied with.

  4. Issue a Certificate of Completion of Inspection (Periodic Inspection) within 14 days from the date of full compliance.

  5. Notify actions taken against public complaints through the DBKL Complaint System (i-SPAAA);

    1. Action within 3 days.

    2. To respond within 14 days from the date the complaint is received.