Saturday, 19th April 2014 13:30:57

DBKL Info

 

VISI DBKL

 

DBKL akan menjadi Pihak Berkuasa Tempatan terunggul bagi merealisasikan Kuala Lumpur sebagai bandar raya bertaraf dunia menjelang tahun 2020

 

MISI DBKL

 

Untuk mencapai kemajuan, kemakmuran dan kesejahteraan Ibu Kota Kuala Lumpur menerusi program pembangunan fizikal, sosio-ekonomi, kawalan perancangan dan perkhidmatan perbandaran secara terancang dan terselaras berteraskan tadbir urus yang cemerlang

 

CUSTOMER SERVICES MISSION STATEMENT

 

Prihatin dan Khidmat Murni, Tunggak Bakti Kami

CLIENT CHARTER OF KUALA LUMPUR CITY HALL

 

1. To plan the development of the capital in an efficient, organised, controlled and transparent manner to make the city grow and remain competitive through the approval of development orders, building plans and earthworks within the prescribed period from the date of receipt of complete application.
2. To facilitate and to spur business transactions and, and to ensure the safety of the consumers through the practice of consumers’ safety business activities with the experience of  quality business activities to stimulate high performance economic growths in the capital.
3. To provide and to maintain public facilities and infrastructure which are of quality, adequate, efficient, user-friendly and accessible to meet the needs of the city residents.
4. To provide localised social / community development activities with the residents' associations / Non Governmental Organisations based on the schedule in each parliamentary constituency at least 2 times a month to foster a culture among the society that is united and harmonious.
5. To ensure that the initial feedbacks to the complainants are  given within 24 hours and to provide the update on the status of implementation of the actions taken at least within 3 days of receipt of the complaint and to follow through to completion.
6. To ensure that all online services are accessible at all times (24 hours x 7 days).
7. To  manage the collection of revenue efficiently and to spend prudently.
8. To enforce laws and regulations in a fair, transparent and continuously for the wellbeing and safety of the city residents through notices issued.
9. To ensure the continuous development of human capital to produce a competent workforce.

 

 

DBKL INFORMATION

Client Charter Achievement Kuala Lumpur City Hall

 
2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
   
ARCHIVES 2012

ARCHIVES 2011

December 2012 December 2011
November 2012 November 2011
October 2012 October 2011
September 2012 September 2011
August 2012 August 2011
July 2012 July 2011
June 2012 June 2011
May 2012 May 2011
April 2012 April 2011
March 2012 March 2011
February 2012 February 2011
January 2012 January 2011
   
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