Profil Jabatan Pengurusan Maklumat

Background Department

The implementation of ICT at Kuala Lumpur City Hall began as early as the 1970. This was done separately (stand alone systems) by the various departments according to their needs and their usage. It was done through the supervision of the Information Technology Division that at the time was placed under the administration of the Finance Department.

In 1998, the development of ICT in City Hall entered a new phase when the administration took the drastic step of establishing the Multimedia Unit to implement E-Government projects in line with the National ICT Agenda (Nita) and the Multimedia Super Corridor Flagship Applications (Multimedia Super Corridor).

Following that, on the 1st of July 2002, the Information & Communication Technology Department was formally established.

From 1st of July 2011, this department known as Information Management Department.

As a full fledged department, its scope, roles and responsibilities increased. The department not only provides services for internal users, but also for the public and on a national and even international level.

This development should be offset with the increase of permanent personnel who are authoritative in carrying out and implementing the development duties of the department effectively.


ICT sebagai pembolehdaya strategik ke arah merealisasikan DBKL sebagai sebuah PBT yang terunggul.


Cultivating and empowering ICT through a sustainable and robust digital network towards excellent service delivery.

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  1. Implement and monitor the best technology for Kuala Lumpur City Hall that is in line with the Government’s ICT Policy, National ICT Agenda in particular (NITA) and Multimedia Super Corridor Flagship Applications (Multimedia Super Coridor).
  2. Plan, implement and monitor the ICT Strategic Plan (ISP) that supports the vision, mission and objectives of City Hall.
  3. Implement the best ICT systems support to improve the quality of service to city dwellers.
  4. Implementation of the best ICT technical support services for user departments.
  5. Implement and monitor network services of DBKLnet to operate safely and full-time (24 hours a day x 7 days a week).
  6. Implement and monitor the technical training system for City Hall staff to achieve 100% ICT usage after the delivery systems are developed.
  7. Implementing staff development programs to equip them with the latest information technology skills and expertise to provide the best support and advice to departments in City Hall.
  8. Implement continuous improvement of service delivery systems so that applications in Kuala Lumpur City Hall are at their best level.
  9. Implement and support ICT development programs in Kuala Lumpur City Hall.

The role and responsibilities of the Information & Communication Technology Department have grown in scope. It now not only provides services to all internal users but also represents Kuala Lumpur City Hall at the national and international stage.



In order to transform Kuala Lumpur City Hall into a state of the art electronic and paperless office, the Information and Communication Technology Department serves the following functions: 

  1. Plan, coordinate, develop and oversee the ICT upgrading and computerisation of of all departments in Kuala Lumpur City Hall in a continuous effort to improve the quality of our service delivery system.
  2. Provide a safe and reliable network and telecommunications infrastructure to support the implementaion of computerisation efforts.
  3. Plan, coordinate and provide management services and server administration and ICT technical support for the latest ICT facilities.
  4. Provide the infrastructure for Internet and electronic mail facilities between Kuala Lumpur City Hall and other government agencies as well as the private sector and the general public and to facilitate speedy access to information and communication in a paperless office environment.
  5. Plan, develop and maintain the Kuala Lumpur City Hall web portal to stream department information and current Kuala Lumpur City Hall activities to the city dwellers in a fast and accurate manner