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Privacy & Security Policy

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Your Privacy

This page outlines the privacy policy which covers the use and protection of information submitted by visitors.

If you choose to register, make transactions, or send an email containing personal information, such information may be shared with other public agencies to facilitate the provision of more effective and efficient services. For example, in resolving complaints that require feedback from other agencies.

Information Collected

No personal information will be collected while you are browsing the Official DBKL Portal unless the information is submitted by you through email or registration in protected sections of the Portal.

What Happens If I Link to Another Website

The Official DBKL Portal contains links to Government and non-Government websites. This privacy policy applies only to this Portal. Please be advised that the websites linked from this Portal may have different privacy policies, and visitors are encouraged to review and understand the privacy policies of each site they visit.

Security Policy

Data Protection

Advanced technology, including data encryption, is used to protect the data submitted, and compliance with strict security standards is enforced to prevent unauthorized access.

Storage Security

All electronic storage and transmission of personal data will be protected and secured using appropriate security technologies.


Contact Us

Kuala Lumpur City Hall

Menara DBKL 1, Jalan Raja Laut 50350 Kuala Lumpur, Malaysia

03 2617 9000

03 2698 0460

dbkl@dbkl.gov.my

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