Wednesday, 18th September 2019 [ 2:26:06 PM ]
A- A A+

Default ThemeGreen ThemeRed ThemeYellow Theme

Print

Client Charter

Charter 1:

To conduct monthly project monitoring at Department level.

 

Charter 2:

To analyse Contractor’s Performance Report twice (2) a year in January - June and July - December.

 

Charter 3:

To ensure all emergency complaints concerning life and properties are taken action upon within 24 hours of receiving complaints.

 

Charter 4:

To ensure that non-emergency damages are taken action upon within ten (10) working days from the date of receiving complaints.

 

Charter 5:

To ensure that bills, invoices and Progress Payment Certificates are sent to the Finance Department within ten (10) working days from the date of receipt of complete documents, subject to sufficient budgetary allocations.