Saturday, 18th January 2020 [ 6:08:31 PM ]
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Client Charter

  1. Organizing at least 90 cultural / arts / musical / sports activities and events a year to the satisfaction of the client that encourages tourism.

  2. Organizing at least 10 arts / dance / theatre / musical / sport workshops a year to fulfill the quota of activities that contribute to the development of culture, arts, music and sport for the client.

  3. Organizing at least 25 stage production programmes a year that include stage theatre, dance and music that are held at the Panggung Bandaraya stage.

  4. Providing assistance to at least 15 associations / government foundations / non-government foundations / clubs a year to organize a sporting or recreational event.

  5. Ensure that all applications for cultural performances, arts, music and sports events are processed within the following time frames:-
    1. Applications for cultural performances by Cultural Artist / Musical Combos from Kuala Lumpur City Hall are processed within 14 days from the date of submission of complete applications.
    2. Applications for staging performances at the Panggung Bandaraya Kuala Lumpur must be approved not more than 14 days from the date the performances are due to be activated.
    3. Applications for Orchestra Musical Performances are processed within 14 days from the submission of completed applications.
    4. Applications to use the Sports Facilities are to be processed within 14 days from submission of completed applications.

  6. Respond to public complaint within 1 working day and take further action within 3 working days. Next respond to the complaint within 14 working days from the date of complaint.