Thursday, 17th April 2014 14:40:12

PUBLIC COMPLAINT

Personal Public Complaint Counter

DBKL Customer Service Section was created to help address customers complaints or dissatisfaction when dealing with Kuala Lumpur City Hall.

The department has 13 customer service counters that are listed below below:

 
Counter Department
Counter 1-4 Urban Planning Department
Counter 5 Department of Urban Transportation
Counter 6-7 Civil Engineering & Drainage Department
Counter 8 Business Facilitation & Petty Traders Mananagement Department
Counter 9 Civil Engineering & Drainage Department
Counter 10-11 & Enquiry Counter Information Counter Corporate Planning Department
Counter 12 Human Resource Management Department
 
Services provided at each counter
 

Urban Planning Department

a) Processing applications from the public related to plan amendments, plan modifications and addressing public correspondence regarding Planning issues.
b) Disbursement of approved development orders (D.O).
c) To provide advisory services to the public regarding procedures related to the department.
d) Issuance of memos permitting members of the public to liaise with department officials.
 

Department of Urban Transportation

a) Addressing public correspondence regarding transportation issues.
b) Distribution of application forms for road closure, seasonal parking permits and permits for routes to be used by heavy vehicles.
 

Bussines Facilitation & Petty Traders Mananagement Department

a) Distribution of application forms for obtaining hawker license as well as providing guidence on the correct aplication procedures.
b) Providing advisory services and addressing public correspondence regarding small businesses.
c) Issuance of memos permitting members of the public to liaise with department officials.
 

Civil Engineering & Drainage Department

a) Distribution of forms on engineering consultant appointment, drainage plans and all other drainage and irrigation related matters.
b) Providing advisory services and addressing public correspondence regarding small businesses.
c) Issuance of memos permitting members of the public to liaise with department officials.
 

Corporate Planning Department

a) Monitor the Customer Services Section in terms of staff, cleanliness and services provided.
b) Address compaints face to face or via telephone, e-mail and letter.
c) Provide the latest information related to DBKL.
d) Managing customer feedback form (BMP) that are distributed to each department in DBKL.
e) Accepting letters sent to the Department, Mayor and the Director General office.
f) Issuance of memos permitting members of the public to liaise with department officials, the Mayorís and the Director Generalís office.
 

Human Resource Management Department

a) Distributing and accepting application forms for job vacancies in DBKL.
b) Providing information to the public and staff related to career opportunities at City Hall.