Thursday, 24th April 2014 16:22:49

Warga Kota

PUBLIC COMPLAINT

Personal Public Complaint Counter

DBKL Customer Service Section was created to help address customers complaints or dissatisfaction when dealing with Kuala Lumpur City Hall.

The department has 13 customer service counters that are listed below below:

 
Counter Department
Counter 1-4 Urban Planning Department
Counter 5 Department of Urban Transportation
Counter 6-7 Civil Engineering & Drainage Department
Counter 8 Business Facilitation & Petty Traders Mananagement Department
Counter 9 Civil Engineering & Drainage Department
Counter 10-11 & Enquiry Counter Information Counter Corporate Planning Department
Counter 12 Human Resource Management Department
 
Services provided at each counter
 

Urban Planning Department

a) Processing applications from the public related to plan amendments, plan modifications and addressing public correspondence regarding Planning issues.
b) Disbursement of approved development orders (D.O).
c) To provide advisory services to the public regarding procedures related to the department.
d) Issuance of memos permitting members of the public to liaise with department officials.
 

Department of Urban Transportation

a) Addressing public correspondence regarding transportation issues.
b) Distribution of application forms for road closure, seasonal parking permits and permits for routes to be used by heavy vehicles.
 

Bussines Facilitation & Petty Traders Mananagement Department

a) Distribution of application forms for obtaining hawker license as well as providing guidence on the correct aplication procedures.
b) Providing advisory services and addressing public correspondence regarding small businesses.
c) Issuance of memos permitting members of the public to liaise with department officials.
 

Civil Engineering & Drainage Department

a) Distribution of forms on engineering consultant appointment, drainage plans and all other drainage and irrigation related matters.
b) Providing advisory services and addressing public correspondence regarding small businesses.
c) Issuance of memos permitting members of the public to liaise with department officials.
 

Corporate Planning Department

a) Monitor the Customer Services Section in terms of staff, cleanliness and services provided.
b) Address compaints face to face or via telephone, e-mail and letter.
c) Provide the latest information related to DBKL.
d) Managing customer feedback form (BMP) that are distributed to each department in DBKL.
e) Accepting letters sent to the Department, Mayor and the Director General office.
f) Issuance of memos permitting members of the public to liaise with department officials, the Mayorís and the Director Generalís office.
 

Human Resource Management Department

a) Distributing and accepting application forms for job vacancies in DBKL.
b) Providing information to the public and staff related to career opportunities at City Hall.

WARGA KOTA

Health

 

 

CLINIC SERVICES
TYPHOID IMMUNISATION INJECTION - FOR FOOD OPERATORS
- Fee of RM21.00
- Please bring along your passport-sized photograph
- Vaccination cards will be issued (valid for a period of 3 months from the date of injection)
- Services are available at Level 1, Jabatan Kesihatan & Alam Sekitar, DBKL, KM4, Jalan Cheras Kuala Lumpur.

 

Day
Time
Monday - Tuesday 8.00 am - 12.30 noon
2.00 pm - 3.30 pm
Wednesday - Thursday 8.00 am - 12.30 noon
Friday 8.00 am – 11.30 am

 

MENINGTISIS IMMUNISATION INJECTION ACW 135Y- FOR PROSPECTIVE PILGRIMS (Haji) / VISITATION (Umrah) AND THOSE IN NEED
- Injection fee : RM 200.00
(Included international health books)
- Services are available at Level 1, Jabatan Kesihatan & Alam Sekitar, DBKL, KM4, Jalan Cheras Kuala Lumpur
 
Day
Time
Monday - Tuesday 8.00 am - 12.30 noon
2.00 pm - 3.30 pm
Wednesday - Thursday 8.00 am - 12.30 noon
Friday 8.00 am – 11.30 am

 

 PRE-MARRIAGE HIV SCREENING SERVICES

 - This service can be obtained at Health Clinic of Federal Territory Health Department as per below list

 

Day
Time
Monday - Friday 8.30 am – 3.30 pm

 

Klinik Kesihatan Kuala Lumpur Klinik Kesihatan Putrajaya

Hospital Kuala Lumpur

Tel: 03-2615 5752

No 1, Jalan Presint 9E, Putrajaya
Tel: 03-8888 3057

 

Poliklinik Komuniti Tanglin Klinik Kesihatan Cheras
Jalan Cenderasari, Kuala Lumpur
Tel: 03-2698 3311

Batu 41/2 Jalan Cheras, Kuala Lumpur
Tel: 03-9130 4583

 

Klinik Kesihatan Cheras Baru Klinik KesihatanBatu

Jln 16, Kampung Cheras Baru

Off Jalan Kuari 
Tel: 03-4294 6114

Batu 4 ½ Jalan Ipoh, Kuala Lumpur
Tel: 03-6257 3355

 

Klinik Kesihatan Petaling Bahagia Klinik Kesihatan Dato' Keramat
Batu 6, Jalan Puchong, Kuala Lumour
TeL: 03-7782 9355

Jalan Jelatek, Dato’ Keramat,

Kuala Lumpur
Tel: 03-4257 3333

 

Klinik Kesihatan Kampung Pandan Klinik Kesihatan Pantai, Bangsar

Jalan Kamgpung Pandan,

Kuala Lumpur
Tel: 03-9281 0272

Blok C, Wisma Ghoshen,
Plaza Pantai Off Jalan Pantai Baru,

Kuala Lumpur
Tel: 03-2288 1071

 

Klinik Kesihatan Jinjang Klinik Kesihatan Setapak

No 2, Jalan 4/16,

Jinjang Utara Tambahan, Kuala Lumpur
Tel: 03-6258 3355

No 26/28, Jalan 9/23A,

Medan Makmur, Setapak
Tel: 03-4142 5429

 

Klinik Kesihatan Sentul Klinik Kesihatan Sungai Besi

189, Jalan Perhentian

Off Jalan Hj. Salleh,

Sentul, Kuala Lumpur
Tel: 03-4042 7557

Jalan Besar, Sungai Besi Kuala Lumpur
Tel: 03-9058 5464

 

Klinik Kesihatan Bandar Tun Razak

No 16 & 18,

Jalan Jujur 3,

Bandar Tun Razak, Kuala Lumpur
Tel: 03-9171 3333

 

 

NEW IN TOWN

CITY RESIDENTS

Emergency Line

 

 

HELP LINE INFO
DBKL CALL CENTRE 1-800-88-3255

Enforcement Department

- Unit Tunda
- Bilik Radio (24 Jam)
- Bahagian Kompaun
- Skuad Penyelamat (24 Jam)

 

03-62573671
03-40244424
03-40267248
03-40268323

Landscape & Recreational Department

- Unit Pokok

 

03-26934132

Urban Transport Department

- Bilik Kawalan
- Bahagian Aduan JPB
- ITIS

 

03-26915128 / 03-26179878
03-20282122
03-89474002

Corporate Planning Department

- Seksyen Khidmat Pelanggan

 

03-26179930

 Building Maintenance Department

- Bilik Gerakan (Penyelenggaraan Bangunan)

 

03-26176575 / 03-26984177

Urban Planning Department

- Kaunter OSC

 

03-20282921 / 03-20282942

Housing Management & Community Development Department

- Bilik Gerakan (24 Jam) Penyelenggaraan Rumah

 

03-92833112 / 03-92813112

Civil Engineering & Drainage Department

- Bahagian Aduan

 

03-26179392

Health & Environment Department

- Unit Kecemasan / Logistik (24 jam) Bahagian Kawalan Pembersihan Bandar
- Unit Pengesahan Kematian
  - Abdul Khabil bin Idris
  - Rosli bin Ahmad
  - Mohd Shauri bin Jahor
  - Shahidin bin Mohd Noor

 

03-92843434 / 03-92843636
03-20275300
012-6755287
019-6782296
012-6963737
012-6371516

Mechanical & Electrical Engineering Department

- Bahagian Pengangkutan
- Bahagian Bengkel

 

03-92060233
03-92060288

DBKL Action Committee 03-26178053