DBKL's Customer Service Unit was established to help and facilitate every customer who deals with DBKL in obtaining services, information and advice.
The Customer Service Unit has 5 customer service counters which include a face-to-face inquiry counter and complaint counter.
Counter | Department |
1-5 |
Corporate Planning Department
Monitor the environment of the Customer Service Counter in terms of personnel, cleanliness and the requirements provided.
Manage the receipt of complaints in person, telephone, e-mail and correspondence submitted at the Customer Service Counter.
Delivering the latest information related to DBKL to customers at the counter.
Analyzing data collected from Customer Feedback Forms (BMP) received from DBKL Departments.
Accepting the handover of letters related to complaints on behalf of the Department, the Executive Director and the Mayor of Kuala Lumpur.
Issuing a letter of declaration of academic studies by University students to DBKL who will deal with the Departments at DBKL.
Manage working visit sessions of government agencies, local authorities (PBT), academic institutions and stakeholders to DBKL for the purpose of sharing information and benchmarks.
Kuala Lumpur City Hall
Menara DBKL 1, Jalan Raja Laut 50350 Kuala Lumpur, Malaysia
03 2617 9000
03 2698 0460
dbkl@dbkl.gov.my
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Latest Update:
10/05/2025
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